Saxton Mortgage

About

Saxton Mortgage is a full-service mortgage lender specializing in providing exceptional customer service to satisfy your mortgage financing needs. Saxton Mortgage's team is committed to delivering the highest level of customer service to clients to find the best option to meet their needs.   

Problem

Saxton Mortgage was wasting time and resources on unqualified leads. In addition, they were running unnecessary tri-merge hard pulls on clients ineligible for funding, adding up to a costly monthly bill. 

Saxton Mortgage subsequently found that the hard pulls they were running were impacting their client's credit, in some cases making a client unqualified for a more desirable loan offer. Furthermore, Saxton Mortgage lost out on deals due to hard pull trigger leads, undermining their ability to close loans and retain clients.

Objective

Deliver a low-cost, low-impact solution that would enable Saxton Mortgage to pre-qualify clients before running a hard pull credit check.

Solution

iSoftpull's pre-qualification soft credit check software offered Saxton Mortgage a robust, cost-effective solution to their credit reporting needs. iSoftpull allowed Saxton to view their client's full credit report, tradelines, and FICO Score® to gather a comprehensive view of a client's credit condition without impacting credit or causing trigger leads.

Outcome

• Increased Business efficiencies
• Provided Quick and Accurate DTI Insights Without Hard Pull
• Reduced Hard Pull Bill by 50%
• Reduced Unnecessary Impact on Clients' Credit
• Fewer Deals Lost to Trigger Leads
• Closed More Deals
• Enabled Saxton to Counsel Clients to Help Get Qualified
• Increased Customer Satisfaction

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